Returns & Refunds
We want you to love your custom photo magnets. If you're not completely satisfied, we're here to help.
100% Satisfaction Guarantee
We stand behind every product we create. If you're not completely satisfied with your custom photo magnets, we'll make it right. No questions asked.
30-Day Returns
Return any item within 30 days for a full refund
Free Exchanges
Exchange for a different size or design at no cost
Easy Process
Simple return process with prepaid shipping labels
Return Policy
Return Window
Returns are accepted within 30 days of delivery. Items must be in original condition and packaging.
Accepted Reasons
- • Not satisfied with quality
- • Wrong size or design
- • Damaged during shipping
- • Defective product
- • Changed your mind
Not Returnable
- • Custom designs with personal photos
- • Items damaged by customer
- • Items missing original packaging
Refund Process
Processing Time
Refunds are processed within 3-5 business days after we receive your return. You'll receive an email confirmation once processed.
Refund Methods
- • Original payment method
- • Store credit (faster processing)
- • Gift cards available
Shipping Costs
Return shipping is free for defective items or our error. Customer returns require return shipping cost.
How to Return
Contact Us
Email us at returns@keepsakephotomagnets.com or call 1-800-MAGNETS to initiate your return
Get Label
We'll email you a prepaid return shipping label and return authorization number
Ship Back
Package your item securely and drop it off at any USPS location or schedule a pickup
Exchanges
Size Exchanges
Need a different size? We offer free exchanges for size changes. Simply return your current magnets and we'll send the new size.
- • Round magnets: 2", 3", 4" sizes
- • Square magnets: 2"x2", 3"x3", 4"x4" sizes
- • Heart magnets: 2", 3" sizes
Design Exchanges
Want to try a different design? We can help you create a new custom design or choose from our existing templates.
- • Same photo, different style
- • Different photo, same style
- • Completely new design
- • Template-based designs
Frequently Asked Questions
How long does it take to process my return?
Returns are typically processed within 3-5 business days after we receive them. You'll receive an email confirmation once your refund is processed.
Can I return custom magnets with my photos?
Yes, you can return custom magnets within 30 days, even if they contain personal photos. We understand that sometimes the final result isn't what you expected.
What if my magnets arrive damaged?
If your magnets arrive damaged, please contact us within 48 hours with photos. We'll send a replacement at no cost, including free shipping.
Do I need the original packaging?
While we prefer original packaging, it's not required for returns. Just ensure the magnets are protected during shipping.
Can I exchange for a different product type?
Yes, you can exchange magnets for other products in our store. We'll credit your original purchase toward the new item.
Need Help with Returns?
Our customer service team is here to help with any return or exchange questions.